Reference

Terms That Govern Your 99ba Account

These terms set out what you agree to when you open and use a 99ba account, including how deposits through bKash, Nagad, and Rocket are handled and what conduct is expected.

Account eligibility rulesbKash, Nagad, Rocket deposit termsWithdrawal and verification conditionsFair-use and conduct policyJurisdiction-dependent access
99ba Terms That Govern Your 99ba Account
TERMS CONTACT

Reach Us About These Terms

If any clause is unclear, or if you believe a restriction has been applied to your account incorrectly, our support team can walk through the specific rule with you. Raise the issue through the channel that suits you — live chat inside the lobby, email for detailed queries, or Telegram for quick clarifications on wallet holds or account status.

Live Chat Open chat directly from your account dashboard for real-time answers on specific term clauses, wallet verification steps, or account restrictions.
Email Support Send a detailed message for written clarification on withdrawal conditions, identity checks, or any clause you want explained in full before proceeding.
Telegram Message our Telegram handle for quick responses on bKash, Nagad, or Rocket payment holds and to confirm which documents satisfy our verification requirements.
ACCOUNT INTEGRITY

How We Enforce and Protect These Terms

Enforcing these terms consistently is how we keep the account environment fair for everyone. We do not make exceptions for conduct violations, but we do give you clear paths to contest a decision you think was applied in error. Every enforcement action is logged against your account record and can be reviewed by our compliance team on request.

Identity Verification

We verify wallet ownership by matching the bKash, Nagad, or Rocket number on your account against the name on your national ID before processing significant withdrawals.

Account Security

Your account is protected by OTP login. If you receive an OTP you did not request, contact support immediately so we can lock access and review recent activity.

Data Retention

Transaction records, deposit confirmations, and identity documents are retained as required by our operational policy. You may request a summary of your own stored data through email support.

Term Dispute Path

If you disagree with how a term was applied to your account, submit a written dispute via email within 30 days. We review and respond to every formal dispute on record.

Your Questions on These Terms Answered

These are the questions we hear most often about how the terms work in practice — particularly around wallet deposits, account restrictions, and what happens when a rule is disputed.

Access and eligibility depend on your local law and the regions we currently serve. We recommend checking whether online wagering is permitted in your specific region before opening an account.

No. Our terms require that the wallet you deposit from is registered in your own name. A mismatch between the wallet holder and your account name will trigger a verification hold on withdrawals.

Both accounts will be flagged for review under our duplicate-account clause. Contact support straight away to explain the situation — we can merge history or close the duplicate before a suspension is applied.

Email our support team with your account details and a data request. We will compile your deposit confirmations, withdrawal history, and any identity documents we hold, then send them to your registered email.

The updated terms are published on this page immediately on any change. Continued use of your account after a change is published means you accept the revised version — so check back periodically.

Submit a written dispute by email within 30 days of the restriction being applied. Include your account ID and the specific clause you are contesting. Our compliance team reviews every formal submission.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.