What Data We Collect and Why
We collect the information you provide when opening an account — your name, contact number, and the wallet details tied to bKash, Nagad, or Rocket transactions. This is needed to process deposits, verify withdrawals, and keep your account secure. When you make a payment through bKash
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or Nagad, the transaction reference and timestamp are logged against your account record so disputes can be resolved quickly. We also collect device identifiers, browser type, and session data automatically when you access the platform on mobile or desktop. This helps us detect unusual login patterns
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and protect your account from unauthorised access. We do not sell your personal data to third parties for marketing. Data shared with payment processors — bKash, Nagad, Rocket — is limited to what those processors require to complete your transaction. Retention periods follow what is necessary
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for account maintenance and any applicable legal obligation in the regions where we operate. You can request a copy of the data we hold about you, ask us to correct inaccurate records, or request deletion where no legal retention requirement applies. Availability of these rights depends
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on your local law and eligible region.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.