Reference

Your Rights and Our Legal Obligations at 99ba

Access to 99ba and use of our services — including deposits via bKash, Nagad, and Rocket — depends on your local law and the eligible regions we operate within.

Jurisdiction-aware termsbKash, Nagad, Rocket account conditionsAccount eligibility by regionData and privacy rightsContact paths for legal queries
99ba Your Rights and Our Legal Obligations at 99ba
LEGAL CONTACT PATHS

How to Reach Us on Legal or Account Matters

If you have a question about our terms, your account eligibility, or a payment dispute involving bKash, Nagad, or Rocket, reach out through the channels below. Our support team handles legal account queries separately from general lobby help — flag your message as a legal or compliance concern so it goes to the right team first time.

Team online

Live Chat

Start a live chat session directly from your account dashboard. Flag the topic as a legal or terms query so the right team picks it up without delay.

Email Support

Send a detailed message to our support address for account-level legal concerns — wallet verification disputes, eligibility questions, or data access requests included.

Account Help Centre

Log into your account and open the Help section to submit a formal query about our terms, payment conditions, or data held against your profile.

ACCOUNT PROTECTION

How 99ba Handles Data, Cookies and Account Security

We take our obligations around data handling and account security seriously. Every account on 99ba is protected by SSL encryption during login and payment flows — including transactions routed through bKash, Nagad, and Rocket. We only collect the information needed to verify your identity, process your payments, and maintain your account in line with our legal obligations.

Data Retention We keep your account data only as long as legally required or as long as your account remains active. You can request a full account data summary through our support channel.
Cookie Policy We use session and analytics cookies to maintain your login state and understand how the platform is used. You can manage cookie preferences through your browser settings at any time.
Account Security Login to 99ba uses OTP verification linked to your registered mobile number. If your number changes — including your bKash or Nagad-linked number — update it immediately through account settings.
Legal Contact for Data Requests To request access to, correction of, or deletion of your personal data, contact us via the Help Centre and mark your request as a data rights query. We respond to verified requests promptly.

Common Legal Questions About Your 99ba Account

Below are the questions we receive most often about account eligibility, data rights, payment terms, and how our legal conditions apply. If your question is not here, reach out via live chat or the Help Centre.

Access depends on your local law and the eligible regions we support. It is your responsibility to confirm that using this platform is lawful where you are located before opening an account.

We collect only what is needed to verify your identity and process your payments. Data is stored securely and retained only as long as your account is active or as required by applicable law.

Yes. Log into your account, open the Help Centre, and submit a data access request. Mark it as a data rights query and our team will respond to your verified request.

Contact support via live chat and flag it as a payment dispute. We review the transaction record against the wallet provider's confirmation and work through the resolution with you directly.

We do not sell your data. Information is shared only where required by law or with payment processors like bKash, Nagad, and Rocket to complete your transactions securely.

If your location changes to a region where our services are not available under local law, your account access may be suspended in line with our eligibility terms. Contact support for clarification.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.